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Privacy Policy

This Privacy Policy governs the collection, storage, and processing of personal data collected when you visit our website, fill out a contact form, your explicit consent consent to the processing of your data for informational purposes (newsletters, special offers, tips, event notifications, etc.), or make an online purchase.

Data Controller

(as defined by the EU General Data Protection Regulation (GDPR) and applicable data protection laws)

Ergonomske rešitve d.o.o.
Radvanjska cesta 76, 2000 Maribor
Phone: +386 31 244 260
E-mail: info@ergonomske-resitve.si

The controller respects your privacy and is committed to handling the collection, storage, and processing of personal data carefully and in accordance with the applicable data protection regulations. To use, store, and process the personal data you have entrusted to us for specific purposes, we require your consent.

Personal Data and Purpose of Processing

The collection and use of personal data is aligned with the general terms and conditions of our business. We therefore kindly ask you to carefully read these rules and conditions as well.

Consent for the Protection and Processing of Personal Data

The controller uses a strict opt-in system for email sign-ups, meaning we will only send you electronic messages if you have explicitly agreed to receive such notifications – with your clear and unambiguous consent (in accordance with the GDPR).

Contact form 

 We collect the data you provide in the contact form on our website in order to respond to your inquiry. We do not process your data for other purposes or share it with third parties. Before you check the confirmation box, we require your explicit consent to agree with our privacy policy.

Newsletters

If you wish to receive electronic notifications (newsletters, special offers, tips, event updates, etc.), we require your explicit consent before you check the confirmation box on the contact form. The contact data you provide through the website form is used exclusively to inform you about news and to personalize notifications (e.g., linking with platforms like Facebook, AdWords…) , if such consent has been given.

Online purchases

We also collect data for the purpose of executing online purchases. The website’s privacy policy applies to you as a visitor or user of this site. A system user is a person who has registered and obtained a username and password for using the system.

Types of data collected on the website:

  • First and last name
  • Email address
  • Company name and VAT number (for business users)
  • Shipping and billing addresses
  • Phone number
  • Purchase, payment, and return information
  • Usage and profile data (e.g., last viewed products, frequent purchases)
  • Wishlists, selected categories
  • Technical data (e.g., IP addresses, cookies)

To fully process your online order, your personal data may be shared with trusted partners, such as delivery services, to ensure successful fulfillment and delivery. Under no circumstances will personal data be disclosed to unauthorized third parties.

By giving your explicit consent, you allow us to use the personal data you provide during your online order for order processing, to inform you about news, to personalize notifications (e.g., via Facebook, AdWords…), for customer profiling (tailored offers), for loyalty club purposes, and to monitor purchasing behavior. Your data will be anonymized, used solely for smooth order processing, and will not be shared with third parties. The controller does not accept liability for any data breach caused by unauthorized access to the IT system.

In the event of issues or uncertainties regarding the use of the website, the controller reserves the right to contact the user by phone or email.

You may withdraw your consent at any time by sending a request to the controller via email. If consent is withdrawn, we will no longer use your personal data for informational purposes (newsletters, special offers, tips, event notifications, etc.), and your profile will be deleted upon request. Withdrawal of consent does not affect the legality of data processing before the withdrawal was submitted.

Data Retention Period

Personal data is retained for as long as necessary to fulfill its purpose (e.g., completing a purchase, sending informational content). Where applicable law prescribes mandatory retention periods, the controller will delete the personal data after the legally mandated retention period expires. Data obtained based on consent is stored until consent is revoked.

By registering or signing up on the website, you confirm that you are informed about the purposes of personal data usage, the general terms and conditions, and the website’s privacy policy. Personal data will be used solely for the purposes for which consent was given or disclosed to official authorities of the Republic of Slovenia upon request.